Privacy and Policy

Black Shark Agency ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you use our website and services.

By accessing our website or services, you agree to the practices described in this policy. We also encourage you to review our Cookie Policy and Terms & Conditions for further information on how we use cookies and the guidelines for using our website and services.

Who We Are

Black Shark Agency is a digital agency located in Ukraine. We offer web and app design services to clients around the world.

If you have any questions regarding this Privacy Policy or your personal data, please feel free to contact us at:

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  Email: privacy.blackshark@gmail.com
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  Contact form: https://blacksharkagency.com/contact

Information We Collect

We may collect the following types of information:

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  Personal Information: This includes your name, email address, phone number, and company name when you contact us;
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  Project Information: Business details, content, and design preferences that are necessary for us to deliver our services;
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  Payment Information: Limited details required for invoicing or processing payments, which will be exchanged directly via email, WhatsApp, or other agreed communication channels. We do not collect or process payment information through our website;
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  Technical Information: This includes your IP address, browser type, operating system, and website usage data collected through cookies and analytics tools.

How We Use Your Information

We use the information we collect for the following purposes:

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  To provide and deliver our design services;
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  To communicate with you regarding projects, support, or inquiries;
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  To improve our website, services, and overall customer experience;
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  To issue invoices and manage payments as part of our service, handled directly through secure communication channels and not through our website;
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  To comply with legal obligations.

Legal Basis For Processing

Depending on your location, we process your information based on one or more of the following legal grounds:

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  To perform a contract: This involves providing the services you request;
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  With your consent: This applies to activities such as marketing and newsletters;
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  For legitimate business interests: This includes improving our services or safeguarding our systems;
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  To comply with the law: This is necessary when required by applicable regulations.

Sharing Your Information

We may share your information with trusted third-party service providers that assist us in operating our business, including:

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  Analytics and Tracking Tools: Tools like Google Analytics, Meta Pixel, and Hotjar help us understand website usage and enhance our services;
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  Hosting and Infrastructure Providers: Companies such as Google Cloud and Hostinger securely host our website and enable us to deliver digital services;
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  Communication Tools: We use services like Gmail and WhatsApp to communicate with clients and manage projects;
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  Payment Processing Tools: When necessary, we may utilize third-party services (such as PayPal, Wise, or banks) to securely process payments;
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  Legal Authorities: We may share information if required by law or to protect our legal rights.

All third-party service providers are obligated to adhere to data protection standards and only process data on our behalf as outlined in this Privacy Policy.

Data Retention

We retain your personal information only for as long as necessary for the following purposes:

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  To provide services;
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  To comply with legal and tax obligations;
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  To resolve disputes.

Once your data is no longer needed, it will be securely deleted.

Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

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  Access, update, or delete your personal information;
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  Restrict or object to the processing of your data;
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  Request a copy of your data (data portability);
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  Withdraw consent at any time;
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  File a complaint with your local data protection authority.

You can exercise these rights by contacting us at privacy.blackshark@gmail.com.

Cookies & Tracking

Our website may use cookies and similar technologies to:

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  Improve user experience;
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  Analyse traffic and website performance.

You can manage or disable cookies through your browser settings. For more information, please see our Cookie Policy.

Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, along with a revised "Last Updated" date.